Seven phases. None gets skipped.
This is the complete process, including when payments happen and what occurs if you do not like something. We publish it because most problems between an agency and a client come from expectations nobody ever wrote down.
- 01
Technical audit · first round
Free, 48 hoursWe review everything public about your brand — the store, its speed, the measurement visible from outside, your ads and your organic position — without asking for a single login. No sales deck. If the diagnosis is that you do not need an agency yet, that is the answer you get.
- PDF report within 48 business hours
- Findings prioritized by impact on revenue
- A 30-minute call to read it together
- No obligation to hire
- 02
Proposal
2 to 3 business daysA proposal with fixed scope, price, dates and what is explicitly not included. We never quote by the hour: always by deliverable, so you know exactly what you get.
- Fixed scope in writing
- Price and schedule
- What is excluded, listed separately
- 03
Contract and first installment
40%We sign, receive the first installment and create every account in your name. From that moment the accounts are yours, even if the project stops.
- Contract with confidentiality terms
- Accounts created in your name
- Agreed delivery calendar
- 04
Design and approval
30%We show you the design before building anything. The second installment only triggers when you approve it: if you do not like it, we do not charge it.
- 2 revision rounds included
- Written approval before building
- Documented adjustments
- 05
Build
Development environmentWe build the complete store or site in a private environment. You can watch it progress. Nothing is published until you say so.
- Complete store or site
- Measurement configured and verified
- Technical SEO and structured data
- 06
Delivery and publishing
30%We verify that everything actually measures, not that it is “installed”. You pay the final installment, we transfer access and you publish whenever you want. Publishing is your decision.
- Real measurement verification
- Video training
- 30 days of support included
- 07
Monthly operation
OptionalIf you hire a monthly plan, we move into a cycle: we run the ads, the content, the email and the SEO, we measure and we report what worked and what we are changing. No decoration.
- Monthly report with decisions
- 3-month minimum contract
- Cancellable with notice after that
We always deliver in a development environment
Everything we build is delivered unpublished. You review, approve and publish. This is not a technical detail: it is what makes your site’s content your decision, not ours.
We write the copy you ask for. If we see a claim with regulatory risk — a health promise, something a platform could block — we flag it separately, in an observations note. That note is information, not a condition: it does not delay or block your delivery.
Shall we start by finding out what is happening with your store?
The first round of the technical audit is free and commits you to nothing: we review everything public about your brand without asking for a single login, send you the report within 48 business hours and read it together in half an hour. If you don’t need to hire us yet, we will tell you.