Seven phases. None gets skipped.
This is the complete process, including when payments happen and what occurs if you do not like something. We publish it because most problems between an agency and a client come from expectations nobody ever wrote down.
- 01
Audit
Free, 15 minutesWe look at your store or site live and tell you what we find. No sales deck. If the diagnosis is that you do not need an agency yet, that is the answer you get.
- Live review of the site and its measurement
- Three concrete prioritized findings
- No obligation to hire
- 02
Proposal
2 to 3 business daysA proposal with fixed scope, price, dates and what is explicitly not included. We never quote by the hour: always by deliverable, so you know exactly what you get.
- Fixed scope in writing
- Price and schedule
- What is excluded, listed separately
- 03
Contract and first installment
40%We sign, receive the first installment and create every account in your name. From that moment the accounts are yours, even if the project stops.
- Contract with confidentiality terms
- Accounts created in your name
- Agreed delivery calendar
- 04
Design and approval
30%We show you the design before building anything. The second installment only triggers when you approve it: if you do not like it, we do not charge it.
- 2 revision rounds included
- Written approval before building
- Documented adjustments
- 05
Build
Development environmentWe build the complete store or site in a private environment. You can watch it progress. Nothing is published until you say so.
- Complete store or site
- Measurement configured and verified
- Technical SEO and structured data
- 06
Delivery and publishing
30%We verify that everything actually measures, not that it is “installed”. You pay the final installment, we transfer access and you publish whenever you want. Publishing is your decision.
- Real measurement verification
- Video training
- 30 days of support included
- 07
Monthly operation
OptionalIf you hire ads, SEO, email or AI visibility, we move into a monthly cycle: we execute, measure and report what worked and what we are changing. No decoration.
- Monthly report with decisions
- Minimum 3-month commitment
- Cancellable with notice
We always deliver in a development environment
Everything we build is delivered unpublished. You review, approve and publish. This is not a technical detail: it is what makes your site’s content your decision, not ours.
We write the copy you ask for. If we see a claim with regulatory risk — a health promise, something a platform could block — we flag it separately, in an observations note. That note is information, not a condition: it does not delay or block your delivery.
Shall we start by finding out what is happening with your store?
The 15-minute express audit is free and commits you to nothing. If you don’t need to hire us yet, we will tell you.